Terms and Conditions of Student Library

Terms, agreements, rules, and obligations for the use of the Student Library website. Please note that the contents of this policy are subject to change during the pilot version without notice.

1. Student Library

1.1. Information

The services are provided by Student Library, located in Almere.

1.1.1. Company Information

Company name: Student Library

1.1.2. Contact Information

Website: https://student-library.nl
General Email: info@student-library.nl

1.2. Definitions

Student Library (SL): The organization offering services to connect students and companies.
Student (S): Any person who registers for Student Library’s services with a student profile and is looking to collaborate with companies for internships, projects, or other employment. In our definition, a student does not necessarily have to be someone currently studying at a university or college.
Company (B): Any recruiter from an organization or company who registers with Student Library with a company profile to gain access to students and approach them for collaboration opportunities.
Services: The services provided by Student Library, including matching students and companies, offering a platform for job vacancies, and supporting students in their search for work experience.
Agreement: The legal relationship between Student Library and the student or company, established upon acceptance of these terms and conditions.
Collaboration Agreement: The contract that outlines the specific terms, responsibilities, and expectations between Student Library and the company.
B2B Collaboration: The legal relationship between Student Library and the company, established upon acceptance of these terms and conditions and the terms of the specific collaboration agreement negotiated at the time.
Partner: Any organization that has a specific B2B collaboration with Student Library, where personnel are provided via the website. Partners have access to Student Library's services, as outlined in their agreement, to support their recruitment needs.
Match: A student and a company that have expressed mutual interest in each other for a specific vacancy and have communicated this interest.
SL Lead: A match successfully placed at one of Student Library’s partners, who has signed a contract and started working.
Lead Contract: The contract that must be signed when an SL lead begins working at a partner company. This contract is signed by Student Library and the B2B partner, referencing a specific lead. It outlines the rules and expectations applicable between Student Library and the B2B partner after the SL lead is hired, as previously established in the agreement and specific collaboration terms.

1.3. Description of Services

1.3.1. Services for Students

Matchmaking: The process of matching students with vacancies based on their skills and interests.
Job Vacancy Platform: An online platform where companies can post vacancies, and students can view and apply for them.
Support and Guidance: Assistance during the application process, such as help with writing a CV or cover letter, or preparation for interviews.
Anonymous Recruitment: Recruitment is conducted anonymously, so companies can only evaluate students based on their qualities and skills. This helps prevent bias based on gender, ethnicity, or appearance, ensuring recruitment is fair for everyone.

1.3.2. Services for Companies

Access to Talent: Companies can access a filtered list of students seeking work experience, interested in the offered work, and suitable for the position. Our recruitment processes automatically filter based on characteristics, so both companies and students receive ranked lists that match what they are looking for.
SL Quality Mark: The SL quality mark allows companies to indicate that they recruit fairly and impartially. This mark saves companies time and resources that would otherwise be spent on diversity, equality, and inclusion (DE&I) efforts. We take on this responsibility and ensure that diversity is naturally promoted. Instead of forcing diversity, we offer characteristics for companies to filter, so they can find the right candidates based on what truly matters.
Recruitment Support: Assistance in finding suitable candidates for vacancies and internships.
Tailored Solutions: Customized services that meet the specific recruitment needs of companies.

1.3.3. General Services

Account Management: Support and communication with both students and companies to ensure smooth collaboration.
Data Analysis: The collection and analysis of data to improve matching and services.

1.4. Applicability

1.4.1. General Applicability

These terms and conditions currently apply to all services offered by Student Library to both students and companies.

1.4.2. Acceptance of the Terms

By using Student Library’s services, both students and companies agree to these terms and conditions.

1.4.3. Changes to the Terms

Student Library reserves the right to modify these terms and conditions. Changes will be communicated to all parties involved, and the updated terms will take effect on the date mentioned in the communication.

1.4.4. Specific Agreements

In the case of a specific agreement between Student Library and a company or student, additional terms may apply. These additional terms will prevail over the general terms in the event of any contradictions.

1.4.5. Deviations from the Terms

Deviations from these terms are only valid if agreed upon in writing by Student Library and the respective party.

2. For Students

2.1. Description of services for students

Student Library offers students the opportunity to create a profile on the platform free of charge, granting them access to vacancies and collaboration opportunities with companies looking for talent. The platform provides the following services:

2.1.1. Anonymous matching

Student Library uses an advanced algorithm that anonymously matches students with companies based on their skills, education, experience, and preferences. This prevents bias and ensures that students are evaluated based on their abilities.

2.1.2. Attribute profiles for faster matches

Instead of manually searching through job listings, Student Library offers a unique system of attribute lists. Students can choose from lists with important attributes, such as their work style, thinking ability, technical skills, social interactions, and even their preferences for company culture. This system ensures that students only see vacancies that perfectly match their work style and competencies. Companies use a similar approach, where they fill in a reversed version of these lists to define their ideal candidate profile. This results in mutual interest and ensures that students are only matched with vacancies for which they have both the skills and the interest.

2.1.3. Access to a wide range of vacancies

Students can use the platform to explore a diverse range of vacancies, including internships, traineeships, and other work experience opportunities that align with their education and ambitions.

2.1.4. Guidance and support

Student Library provides guidance to students by assisting them with their application process, such as optimizing their CV and providing advice on job interviews.

2.1.5. SL-Quality Mark

Companies that collaborate with Student Library carry the SL-Quality Mark, which means they maintain fair and competency-based recruitment processes without bias.

Students can express their preferences for specific types of work experience and are automatically linked to companies that match their profile. Through the attribute profiles and the automated matching process, the recruitment process is efficient, fair, and transparent, with a focus on the student's competencies, work styles, and ambitions.

2.2. Responsibilities of the student

Students using the services of Student Library have the following responsibilities:

2.2.1. Accuracy of information

Students are required to provide correct, up-to-date, and complete information when creating their profile and while using the platform. This includes their personal information, education, work experience, skills, and preferences. Providing incorrect or misleading information may lead to exclusion from the platform.

2.2.2. Active management of the profile

Students must actively manage their profile and keep it up to date so that the information is always accurate. This includes updating education levels, new work experiences, and relevant skills, as well as indicating their availability for vacancies.

2.2.3. Responding to offers

When a student is approached by a company or when a match is made, the student is expected to respond in a timely manner to job invitations or other communications from the company.

2.2.4. Fulfilling agreements

Students must fulfill agreements made with companies through the platform, such as job interviews and deadlines for applications. If a student decides not to continue with an application process, this must be communicated to the company in a timely and respectful manner.

2.2.5. Confidentiality

Students must respect the confidentiality of company information shared during the application process. This applies to both information about the company and the content of the offered position.

2.2.6. Code of conduct

Students are expected to behave professionally and respectfully during all interactions with companies, both on the platform and during any job interviews and other communications. Unprofessional behavior may lead to exclusion from the platform.

2.2.7. Use of the platform

Students are not allowed to use the platform for illegal, unethical, or harmful activities. It is not permitted to use the platform for distributing inappropriate content, spam, or other forms of abuse.

2.2.8. Commitment and motivation

Student Library cannot guarantee that students will find work experience. The success of finding work experience depends on several factors, such as the labor market, the available vacancies, and, most importantly, the student's commitment and motivation. Students are encouraged to take an active approach in their search for work experience, not only by using the platform but also by taking personal initiatives.

2.3 Termination of participation

Students can terminate their participation in the Student Library platform under the following conditions:

2.3.1. Voluntary termination

Students can deactivate or delete their profile at any time by contacting the Student Library customer service or by using the option in their account settings. The profile and all related data will then be removed from the platform within five (5) working days, subject to legal retention periods.

2.3.2. Suspension or termination by Student Library

Student Library reserves the right to suspend or permanently terminate a student's access to the platform in the following cases:

Providing incorrect, incomplete, or misleading information in the profile.
Repeated failure to meet commitments with companies or failure to respond promptly to job invitations.
Unprofessional or inappropriate behavior towards companies or other users of the platform.
Violation of the terms of use, code of conduct, or any other provisions in these general terms and conditions.

2.3.3. Consequences of termination

Upon termination of the platform use, the student immediately loses access to all Student Library services. It will no longer be possible to apply for vacancies or communicate with companies through the platform.

2.3.4. Reactivation of the profile

In the case of voluntary deactivation, the student may choose to reactivate their profile at a later time. This can be done by logging in again or by contacting customer service. If a profile has been terminated by Student Library due to a violation of the terms, the student may, in some cases, request to be re-admitted, but this is at the discretion of Student Library.

2.3.5. Data retention

Even after terminating the account, Student Library may retain certain student data for administrative or legal purposes, as outlined in the privacy policy. Students may submit a request to delete their data by sending an email to info@student-library.nl.

2.4. Privacy and data usage

Student Library values the privacy of students and ensures that personal data is handled with the utmost care, in accordance with the General Data Protection Regulation (GDPR). Below is an overview of how student data is processed and used:

2.4.1. Data collection

When registering and using the platform, Student Library collects the necessary data to provide its services, such as name, contact details, educational information, work experience, skills, and preferences. These data are collected solely for the purpose of matching students with relevant vacancies and facilitating communication with companies.

2.4.2. Anonymous matching

During the matching process, the personal data of students are not directly shared with companies. Companies only see the relevant qualifications, attributes, and skills of students. Personal information such as name, gender, ethnicity, and appearance is only shared once a match has been made and both parties have expressed interest.

2.4.3. Purposes of data processing

The collected data are used solely for the following purposes:

Matching students with companies based on their qualifications and preferences.
Facilitating communication between students and companies.
Sending relevant messages and notifications about vacancies, application procedures, and platform updates.
Improving the services of Student Library and conducting anonymous analyses to enhance the platform's effectiveness.

Student Library only shares students' personal data with companies when there is mutual interest. Data is never sold or shared with other external parties without the student's consent, except when legally required.

2.4.5. Data security

Student Library takes appropriate technical and organizational measures to protect students' data against:

Loss
Theft
Unauthorized access
Other forms of unlawful processing

The security measures are regularly evaluated and improved where necessary.

2.4.6. Data retention period

The personal data of students are retained for as long as they use the platform. After termination of participation, the data will be deleted within five (5) working days, unless a longer retention period is legally required.

Note: It is possible that companies with whom students have communicated through the platform may still have student data in their possession. These students can anonymize their data by undoing the match. If companies have noted or stored students' data outside the platform, it is the student's responsibility to contact these companies and request that the data be completely deleted.

2.4.7. Access and correction of data

Students have the right to access, correct, or delete their data. They can do this by:

Logging into their account and making the desired adjustments.
Contacting the Student Library customer service.

2.4.8. Privacy policy

For more information on how Student Library handles personal data and privacy, students can refer to the full privacy policy on the Student Library website.

3. For Companies

3.1. Registration Procedure for Companies with Student Library

When a company is interested in collaborating with Student Library, it can contact Yusuf Al-Qazzaz via email at info@student-library.nl, or it can directly register for a company account through the website. After registration, companies will automatically receive an email from info@student-library.nl explaining the next steps for the collaboration.

3.1.1. Automatic Agreement upon Registration

By creating an account on the platform, the company automatically agrees to the terms and conditions and the * *privacy policy** of Student Library. These terms are essential to officially establish the collaboration and form the legal basis.

3.1.2. Next Steps After Registration

After the initial registration, an email will be sent with further steps to officially confirm the collaboration. This includes scheduling a meeting to discuss and sign the following:

Terms and Conditions and Privacy Policy: During this first discussion, the terms and conditions and privacy policy will be presented again. These must also be physically signed to officially establish the collaboration.
Access Agreement for Monitoring and Reporting (TMR): This agreement will be discussed and signed. This allows Student Library permission to monitor certain information from the company that is essential for evaluating the performance of our leads and for billing.
Non-solicitation Clause: This document states that the company may not make direct solicitations or hire matches and leads received through Student Library without the involvement of Student Library. This prohibition applies during the collaboration and after its termination. By explicitly signing this, the company confirms its commitment to fair collaboration and ensures the integrity of the relationship with Student Library.

3.1.3. Official Confirmation of Collaboration

Once the company agrees to the terms and the associated documents are signed, a second meeting will be scheduled to collaboratively draft and sign the following documents:

Service Level Agreement (SLA): This outlines the quality expectations of the company, such as targets, KPIs, and other specific requirements the company has regarding the collaboration. This enables the company to set clear expectations regarding the performance of Student Library and the leads provided.
Collaboration Agreement: This document describes the specific terms and expectations of the collaboration. It includes agreements on rates, duration of the collaboration, and other relevant matters that apply to all future leads placed through Student Library.

3.1.4. Guidance and Startup

After officially establishing the collaboration, Student Library provides guidance in drafting job postings and explaining how the website works. Companies gain access to a filtered list of candidates and can begin receiving matches.

3.1.5. Additional Agreements When Hiring a Lead

When the company hires a match, an additional signing moment is scheduled. Besides the standard agreement between the student and the company, a Lead Contract must be signed, which includes the details of the respective student ( SL-lead).

3.1.6. Ongoing Communication and Evaluation

Regular contact is maintained to evaluate the progress of the SLA. This helps monitor the company's satisfaction, adjust the collaboration where necessary, and improve the service. Simultaneously, our leads are guided, and essential information is monitored for billing and quality evaluation. This ensures a smooth collaboration, guaranteeing clarity and satisfaction for both parties.

3.2. Description of Services for Companies

Student Library offers companies an innovative platform that enables them to efficiently and effectively recruit talent. Our services include:

3.2.1. Access to a Filtered List of Candidates

Student Library provides companies access to a comprehensive database of students actively seeking work experience. These candidates are selected based on relevant skills, education, and interests, allowing companies to quickly find suitable candidates that fit their specific needs.

3.2.2. Personalized Matchmaking

Thanks to our advanced matching algorithm, companies can easily identify the right candidates that meet their recruitment criteria. This ensures an efficient recruitment process and increases the likelihood of successful matches.

3.2.3. Anonymous Recruitment

The platform offers an anonymous recruitment option, allowing companies to evaluate candidates based on skills and qualifications without being influenced by biases. This promotes fair and inclusive hiring practices.

3.2.4. Support in the Recruitment Process

Student Library provides support to companies throughout the entire recruitment process. This includes assistance in posting job vacancies, guiding candidates, and optimizing application procedures.

3.2.5. SL Certification

Companies have the opportunity to obtain the SL certification, indicating that they recruit fairly and without bias. This helps companies demonstrate their commitment to diversity and inclusion and strengthens their reputation as a responsible employer.

By utilizing the services of Student Library, companies can optimize their recruitment strategies and attract the right talents that contribute to their organization.

3.3. Responsibilities of the Company

3.3.1. Fair and Transparent Recruitment

Companies are responsible for conducting a fair and transparent recruitment process. This means providing candidates with equal opportunities and clear information about the position, expectations, and terms of employment.

3.3.2. Respect for Privacy

Companies must respect the privacy of students. This means handling personal data carefully and using it only for the purposes for which it was collected, in accordance with Student Library's privacy policy.

3.3.3. Timely Communication

Companies are responsible for communicating with candidates in a timely manner. This includes acknowledging receipt of applications, providing feedback, and informing candidates about the progress of their application process.

3.3.4. Providing Support to Candidates

Companies are encouraged to provide support to candidates during the application process. This may include providing information about the company culture, job content, and potential career advancement opportunities.

3.3.5. Providing Feedback to Student Library

Companies must provide feedback to Student Library about their experiences with the candidates and the recruitment process. This feedback helps improve the service and achieve better matches in the future.

3.3.6. Responsibility for Data Use

Companies may not use data from a match and proceed independently without informing Student Library. Hiring an SL-Lead without the corresponding communication leads to account suspension and the obligation to pay the amount that would otherwise be due for the SL-Lead. This ensures the integrity of the platform and the services of Student Library.

3.3.7. Integrity of Collaboration

After the termination of the collaboration, the company is not permitted to approach matches made through Student Library outside the agreements of this collaboration. Such actions will lead to permanent suspension of the company and may have legal consequences. The company remains obligated to adhere to all previously agreed costs and payment obligations, regardless of the termination of the collaboration.

3.4. Liability and Responsibility of Student Library

3.4.1. Limitation of Liability

Student Library is not liable for any direct or indirect damage resulting from the use of the services or the platform. This includes, but is not limited to, damage due to the inability to find suitable candidates, loss of profits, or damage to reputation.

3.4.2. Liability for Errors

Although Student Library strives to provide accurate and up-to-date information, no guarantees can be made regarding the accuracy or completeness of the data presented on the platform. Student Library is not liable for errors or omissions in this information.

3.4.3. Liability of Companies

Companies are responsible for the choices they make based on the information and candidates they receive through Student Library. It is the company's responsibility to conduct due diligence and ensure that the candidates meet their specific requirements and expectations. Companies are also responsible for adequately informing their new employees about the rules, codes of conduct, and ethical standards that apply within their organization.

3.4.4. Indemnity

Companies indemnify Student Library from all claims, damages, losses, or costs arising from their use of the services or the platform, including but not limited to claims from candidates or other third parties related to the company's recruitment processes.

3.4.5. Insurance

Student Library advises companies to take out adequate insurance to protect against potential liability claims arising from their recruitment activities and the deployment of candidates.

3.5. Payment Terms

3.5.1. Payment Deadlines

Companies must pay the amounts due to Student Library within thirty (30) days of receiving the invoice, unless otherwise agreed in writing. If the payment deadline is exceeded, the company is automatically in default, without the need for further notice of default.

3.5.2. Payment Methods

Payments can be made via the payment methods indicated by Student Library. This includes, but is not limited to, bank transfer and other electronic payment methods.

3.5.3. Costs and Fees

All costs arising from payment, including but not limited to bank fees and transaction costs, are the responsibility of the company. Student Library reserves the right to charge administrative or service fees for late payments.

3.5.4. Invoicing

Student Library will send invoices via email to the registered email address of the company. The company is responsible for ensuring that the contact details are up to date and that invoices can be received in a timely manner.

3.5.5. Incorrect Payments

In the event of incorrect payments, the company must notify Student Library within fourteen (14) days of receiving the invoice. Any refunds will be processed within a reasonable time frame, provided the claim is valid.

3.5.6. Suspension of Services

If a company fails to make payment, Student Library reserves the right to temporarily suspend access to the platform and services until all outstanding payments have been settled.

3.6. Duration and Termination of the Agreement

3.6.1. Duration of the Agreement

The agreement between Student Library and the company is entered into for an initial duration of one year, unless otherwise agreed in writing. After the initial period, the agreement is automatically extended for an indefinite period.

3.6.2. Termination by the Company

The company may terminate the agreement at any time by notifying Student Library in writing, with a notice period of thirty (30) days. However, the company remains responsible for the payment of costs for all SL-Leads that have already been delivered, even after termination of the agreement. In the event that the company wishes to terminate the cooperation but still has leads from Student Library for which payment is due according to this agreement or the relevant partnership, these payment obligations remain.

3.6.3. Termination by Student Library

Student Library reserves the right to terminate the agreement with immediate effect in the following cases:

In the event of non-compliance with the payment terms by the company.
In the event of unlawful or inappropriate behavior by the company that violates these general terms and conditions or the law.
In the event of termination or modification of the services offered by Student Library.

3.6.4. Consequences of Termination

Upon termination of the agreement, Student Library has the right to immediately suspend the company's access to the platform and the associated services. The company remains liable for all payments due up to the time of termination.

3.7. Privacy and Data Protection

3.7.1. General

Student Library places great importance on the privacy of both students and companies. We process personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

3.7.2. Data Collection

Student Library collects personal data from companies during the registration process and while using our services. This data may include, among other things, contact information, company information, and data related to the collaboration.

3.7.3. Purposes of Data Processing

The collected data is used for the following purposes:

Facilitating the matchmaking between students and companies.
Improving our services and the platform.
Communication with companies about their account, leads, and other relevant information.
Complying with legal obligations.

Student Library will not share the personal data of companies with third parties, unless this is necessary for the execution of our services or legally required. In the event of a collaboration with partners, data will only be shared in accordance with the terms of the partnership.

3.7.5. Rights of Companies

Companies have the right to access, correct, or delete their personal data. Requests for access or deletion can be submitted via info@student-library.nl. Student Library will make all reasonable efforts to comply with such requests, subject to legal obligations.

3.8. Right of Withdrawal

3.8.1. General

Companies have the right to withdraw from the agreement with Student Library within fourteen (14) days from the date of registration without stating any reasons. This only applies to the initial registration and not to services that have already been provided.

3.8.2. Exercise of the Right of Withdrawal

To exercise the right of withdrawal, the company must inform Student Library in writing of its decision to withdraw from the agreement. This can be done via email to info@student-library.nl. The company must clearly state its intention to withdraw in this communication.

3.8.3. Consequences of Withdrawal

In the event of a successful withdrawal, the agreement will be deemed null and void, and Student Library will refund all payments made by the company within fourteen (14) days of receipt of the withdrawal statement. However, the company is not entitled to a refund for services that have already been provided within this period.

3.8.4. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply if:

The services have already been fully delivered and the company has agreed to the commencement of the execution of the services within the withdrawal period.
The company acts as a legal entity and the agreement is concluded for business purposes.

3.8.5. Responsibility for Use of Data

The right of withdrawal does not affect the responsibilities of the company regarding the data of matches. Companies may not use match data and proceed independently without communicating this to Student Library. Accepting an SL-Lead without the required communication leads to account suspension and obligates the company to pay the amount that would otherwise be due for the SL-Lead.

3.8.6. Integrity of Cooperation

After termination of the cooperation, it is prohibited for the company to approach matches made through Student Library outside the agreements of this cooperation. The right of withdrawal does not affect the responsibilities of the company regarding the data of the matches and the terms of the already delivered SL-Leads. Such actions will result in a permanent suspension of the company and may have legal consequences. The company remains obligated to comply with all previously agreed costs and payment obligations, regardless of the termination of the cooperation.

3.9. Limitation of Liability and Company Responsibilities

3.9.1. Limitation of Liability

Student Library is not liable for any direct or indirect damage resulting from the use of the services, unless such damage is the result of intent or gross negligence on the part of Student Library. The liability of Student Library in all cases is limited to the amount that the company has actually paid for the specific service that caused the damage.

3.9.2. Responsibility of Companies

Companies are responsible for their own recruitment processes and the choices they make based on the information and candidates they receive through Student Library. Student Library cannot be held liable for the suitability of candidates or the outcomes of the recruitment procedures followed by the company. Furthermore, Student Library is not responsible for the costs arising from misconduct by the leads; it is up to the company to manage personnel and assess them adequately during interviews.

3.9.3. Indemnification

In the event that Student Library is held liable for damages, the company is obliged to indemnify Student Library for all claims, damages, costs, or expenses arising from the use of Student Library's services, including but not limited to claims from third parties.

3.9.4. Indemnity

The company indemnifies Student Library from all liabilities, claims, and costs arising from the violation of these general terms and conditions or from the use of the services by the company.

4. For Students and Companies

4.1. Applicable Law

4.1.1. Application of Law

Dutch law applies to the agreements and the general terms and conditions between Student Library, students, and companies. This also applies to all disputes arising from or related to the agreement and its execution.

4.1.2. Legal Provisions

If a provision in these general terms and conditions is found to be contrary to the law or is declared null and void, the remaining provisions shall remain fully in force. In that case, Student Library and the involved party will determine a new provision in good consultation that closely aligns with the original intention of the nullified provision.

4.1.3. Place of Disputes

All disputes arising from or related to the agreement shall be submitted to the competent court in the district where Student Library is located, unless mandatory legal provisions prescribe a different court.

4.2. Dispute Resolution

4.2.1. Seeking Solutions

In the event of disputes between Student Library, students, or companies, the parties strive to resolve these primarily through mutual consultation. The parties will make every effort to reach an amicable settlement before taking further steps.

4.2.2. Alternative Dispute Resolution

If a dispute cannot be resolved through mutual consultation, the parties may consider using alternative dispute resolution, such as mediation or arbitration. This must be done in accordance with the applicable rules and procedures of the chosen dispute resolution institution.

4.2.3. Judicial Dispute Resolution

If the dispute cannot be resolved through mutual consultation or alternative dispute resolution, the parties may submit the dispute to the competent court, as stated in section 4.1.3. The court will then assess the case and make a binding ruling.

4.2.4. Deadlines

Parties are obliged to raise disputes within a reasonable period after their occurrence. This promotes effective dispute resolution and minimizes any damage or inconvenience.

4.3. Confidentiality

4.3.1. Confidential Information

All parties acknowledge that they may gain access to each other’s confidential information in the context of this agreement. This includes, but is not limited to, marketing strategies, financial data, customer information, and other sensitive data.

4.3.2. Obligation of Confidentiality

Parties undertake not to disclose confidential information to third parties without prior written consent from the other party, except as required by law or regulation.

4.3.3. Use of Confidential Information

Confidential information may only be used for the purposes for which it was provided. Parties are not permitted to use confidential information for other purposes, including but not limited to competitive activities.

4.3.4. Duration of Confidentiality

The obligation of confidentiality remains in effect for the duration of the collaboration and also remains in effect for a period of five (5) years after the collaboration has ended.

4.3.5. Exceptions to Confidentiality

The confidentiality obligations do not apply to information that:

Is already publicly known at the time of disclosure or later becomes publicly known without being the result of a breach of this agreement.
Has been independently developed by the receiving party without using the confidential information of the other party.
Is legally required to be disclosed.

4.4. Complaints Procedure

4.4.1. Submission of Complaints

Parties have the right to submit complaints regarding the services of Student Library or the execution of this agreement in writing. Complaints should be sent to info@student-library.nl and must clearly state the nature of the complaint, relevant details, and the contact information of the complainant.

4.4.2. Acknowledgment of Receipt

Upon receipt of the complaint, Student Library will send the complainant an acknowledgment of receipt within five (5) business days. This acknowledgment includes a description of the follow-up steps and an indication of the timeline for the investigation.

4.4.3. Investigation of the Complaint

Student Library will carefully investigate the complaint and may request additional information from the complainant or involved parties. The investigation must be completed within a reasonable time frame, but no later than thirty (30) days after the acknowledgment of receipt.

4.4.4. Handling of the Complaint

After completing the investigation, Student Library will inform the complainant in writing about the outcome of the complaint and any actions that have been taken or will be taken. If the complaint is found to be justified, Student Library will take appropriate measures.

4.4.5. Escalation

If the complainant is not satisfied with the handling of the complaint, they have the option to escalate the complaint to a higher level within Student Library. This can be done by submitting a request for review of the decision via the same email, including the complaint number and reasons for escalation.

4.4.6. Complaints Register

Student Library keeps a register of all submitted complaints and the measures taken. This register is regularly evaluated to identify any patterns and to implement improvements in service delivery.

5. For Collaborating Partners

5.1. Forms of Collaboration

5.1.1. Definition of Collaboration Forms

Student Library offers various forms of collaboration for companies seeking partnerships to recruit students. These collaboration forms are designed to support companies in their recruitment goals and to provide students with valuable work experience.

5.1.2. Flexibility in Collaborations

Student Library aims to offer collaboration forms that are flexible and can be tailored to the needs of companies. This may involve companies requesting customized packages based on their specific recruitment needs and goals.

5.1.3. Collaboration Agreements

All collaboration forms are documented in written collaboration agreements, outlining the specific conditions, responsibilities, and rights of both parties in the respective B2B collaboration. This ensures clarity and transparency in the partnership.

5.1.4. Evaluation and Adjustment

Student Library reserves the right to regularly evaluate and adjust the collaboration forms and associated conditions. This is done in consultation with the involved companies to ensure that the collaboration continues to function optimally and meets the needs of both the companies and the students.

5.2. Exclusivity

5.2.1. Definition of Exclusivity

Exclusivity refers to the agreements that may be made between Student Library and the collaborating partner regarding the availability of services and resources. This may involve certain partners having exclusive access to specific services or student groups for a certain period.

5.2.2. Conditions for Exclusivity

Applicability: Exclusivity may be offered as part of a Premium Partnership or based on specific agreements. The conditions and duration of the exclusivity will be documented in the collaboration agreement.
Restrictions: During the exclusive period, Student Library will not offer similar services to direct competitors of the partner. This ensures that the partner has a competitive advantage in the recruitment market.

5.2.3. Duration of Exclusivity

The duration of the exclusivity will be predetermined and may vary depending on the specific collaboration and the partner's needs. Upon the expiration of the exclusive period, the conditions can be re-evaluated and adjusted if necessary.

5.2.4. Termination of Exclusivity

After the expiration of the exclusive period, both parties are free to enter into other partnerships. Termination of exclusivity does not affect the obligations arising from previous collaboration agreements.

5.2.5. Breach of Exclusivity

If a partner breaches the exclusivity conditions, Student Library reserves the right to terminate the collaboration immediately, and the partner may be held liable for any damages arising from this breach.

5.3. Prices and Fees

5.3.1. Fee Structure

The prices and fees for Student Library's services are outlined in the collaboration agreement and may vary depending on the specific services provided. The fees are exclusive of VAT and other applicable taxes, unless otherwise stated.

5.3.2. Adjustments in Fees

Student Library reserves the right to revise the prices and fees. Changes in the fees will be communicated to the company in writing, and the new fees will take effect after a notice period of thirty (30) days, unless otherwise agreed in writing.

5.3.3. Invoicing and Payment

Invoicing occurs monthly, unless otherwise agreed. Payments must be made within fourteen (14) days of the invoice date. In the event of late payment, the company is automatically in default, and Student Library is entitled to charge statutory interest.

5.3.4. No Cure No Pay

In the case of a no cure no pay collaboration, only a percentage of the realized revenue for which Student Library provided services is charged. This model means that companies only pay when they actually generate income from the collaboration with Student Library. The percentage will be determined with the partner and included in the respective collaboration agreement.

5.4. Duration and Extension of Collaboration

5.4.1. Duration of the Collaboration

The collaboration between Student Library and the company commences on the date of signing the agreement and has an initial duration of one (1) year, unless otherwise agreed in writing.

5.4.2. Extension of the Collaboration

Unless one of the parties indicates in writing at least thirty (30) days before the expiration of the initial term that they do not wish to extend the collaboration, the agreement will be automatically extended for another year under the same conditions.

5.4.3. Termination of the Collaboration

Both parties have the right to terminate the collaboration with a notice period of thirty (30) days. Termination must be in writing. Upon termination of the collaboration, all rights and obligations arising from previous transactions or agreements remain in effect, as far as they have not been fulfilled. Upon termination of the collaboration, the following provisions shall remain in effect:

Payment for Ongoing Leads: All leads provided by Student Library before the termination date remain subject to the payment terms set forth in the collaboration agreement. The company is obligated to fully pay the amounts owed for leads already provided, even after termination of the collaboration.
Use of Personal Data of Leads: After termination of the collaboration, the company may not use the personal data of leads obtained through Student Library, unless there is a legal basis (such as an employment contract between the company and the lead). The company is obliged to process personal data in accordance with applicable privacy legislation and to delete it where necessary. Violations of this provision may lead to legal action.

5.4.4. Transfer and Handling of Leads

To ensure that leads are handled correctly after the termination of the collaboration, the following agreements apply:

Handling of Ongoing Leads: Both parties commit to handling all ongoing leads fairly and transparently. The company must provide information about the progress of the leads that are still pending at the request of Student Library.
Transfer of Leads: In the event of a transfer of leads to a third party, the company ensures that all collected information about the lead is correctly transferred. The goal is to ensure that the leads are managed appropriately and that no information is lost. All transfers must comply with relevant privacy and data protection laws.

5.4.5. Special Circumstances

Student Library reserves the right to terminate the collaboration immediately in the event of a serious breach of the conditions by the company or in the case of bankruptcy or liquidation of the company.

5.5. Service Level Agreement (SLA)

5.5.1. Definition of SLA

A Service Level Agreement (SLA) is a contract between Student Library and the company that outlines the specific services, expectations, and quality standards that Student Library will provide to the company.

5.5.2. Services and Performance Levels

The SLA describes the services to be provided as well as the performance levels that Student Library will strive to achieve. This includes, among other things, response times to requests, platform availability, and the speed of matching students and companies.

5.5.3. Monitoring and Reporting

Student Library will monitor performance against the SLA and regularly report to the company on the extent to which the agreed performance levels have been achieved. This may include quarterly reports or periodic evaluations.

5.5.4. Problem Resolution

In the event of a service shortcoming, Student Library will proactively contact the company to discuss and resolve the situation. If necessary, measures will be taken to prevent recurrence.

5.5.5. Changes to the SLA

Adjustments or changes to the SLA can only occur through mutual agreement between Student Library and the company. Such changes will be documented in writing.

5.5.6. Penalties for Non-Compliance

If Student Library does not meet the agreed performance levels, the company may be entitled to pre-agreed compensation or discounts, depending on the severity and frequency of the shortcomings.

5.6. Liability and Indemnification

5.6.1. Liability

Student Library is not liable for any damage resulting from the execution of this agreement, except in cases of intent or gross negligence. Student Library's liability is limited to the amount that the company has actually paid to Student Library under the agreement, with a maximum of the amount that was due under the agreement for the services that caused the damage.

5.6.2. Exclusion of Liability

Student Library is not liable for indirect damage, such as loss of profits or savings, or damage due to business interruptions.

5.6.3. Indemnification

The company indemnifies Student Library against any claims from third parties related to the execution of the agreement, unless these claims arise from intent or gross negligence on the part of Student Library.

5.6.4. Notification of Liability

In the event of a claim or complaint, the company must inform Student Library immediately, providing all necessary information to address the situation. If the company does not comply with this obligation, it may lose its right to indemnification.

5.6.5. Limitation Period

Any claims or actions arising from this agreement must be brought within one (1) year after the occurrence of the event giving rise to the claim. After this period, the claims will expire.

5.7. Confidentiality and Intellectual Property

5.7.1. Confidentiality Obligation

Both parties commit to treating confidential information received from each other in the context of the collaboration as confidential. Confidential information is defined as all information designated as such or whose confidentiality can reasonably be assumed.

5.7.2. Use of Confidential Information

Confidential information may only be used for the purposes of the collaboration and may not be shared with third parties without prior written consent from the other party. Exceptions to this include information that:

is already publicly available or becomes so without resulting from a breach of this agreement;
is lawfully obtained from a third party;
must be disclosed based on legal obligations.

5.7.3. Intellectual Property

Ownership: All intellectual property rights, including but not limited to copyrights, patents, trademarks, and trade secrets arising from the collaboration, remain the property of the party that developed them.
License: If necessary, a limited, non-exclusive license may be granted to the other party for the use of these intellectual property rights, solely for the duration of the collaboration and for the agreed purposes.

5.7.4. Duration of the Confidentiality Obligation

The confidentiality obligation remains in effect for the duration of the collaboration and will continue for a period of five (5) years after the termination of the collaboration, unless otherwise agreed in writing.

5.7.5. Breach of the Confidentiality Obligation

In the event of a breach of the confidentiality obligation, the party in default is liable for the damages incurred by the other party as a result, without prejudice to the other party's right to take additional legal action.

5.7.6. Non-solicitation Clause after Termination of the Collaboration

After the termination of the collaboration agreement between the company and Student Library, the company is not permitted to directly or indirectly approach, contract, or enter into any form of collaboration with students or other candidates introduced via the Student Library platform without written consent from Student Library. This clause applies for a period of twelve (12) months after the termination of the collaboration agreement. In the event of a violation of this provision, the company shall be obliged to pay a penalty equal to the original amount that would have been due for the services rendered, without prejudice to Student Library's right to seek additional compensation for damages incurred. This non-solicitation clause applies regardless of the manner of termination of the collaboration and aims to protect the interests of Student Library and ensure the integrity of its services.

5.8. Amendment of Collaboration Agreements

5.8.1. Initiation of Amendment

Both Student Library and the collaborating partner have the right to propose changes to the collaboration agreement. This may be necessary due to changing circumstances, legislation, market conditions, or the need for improvement of services.

5.8.2. Amendment Procedure

Proposal: A request for amendment must be submitted in writing to the other party. The proposal must clearly outline the desired changes, the reasons for the amendment, and the possible consequences for the collaboration.
Evaluation: The receiving party has a period of fourteen (14) days to evaluate the proposal and respond in writing. During this period, both parties may negotiate the proposed amendments.

5.8.3. Agreement and Documentation

Agreement: If both parties agree to the proposed amendments, a new collaboration agreement or an addendum to the existing agreement will be drafted and signed by both parties.
Documentation: All changes will be documented in writing and are binding on both parties.

5.8.4. Refusal of Amendment

If one party refuses the proposed amendments, the original collaboration agreement remains in effect. Both parties are obliged to comply with the provisions of the existing agreement.

5.8.5. Effect of Amendments

Amendments to the collaboration agreement take effect on the date agreed upon by both parties, unless otherwise stated in writing.

5.8.6. Changes to the Terms and Conditions

Student Library reserves the right to modify or amend the terms and conditions at any time. We will inform users of such changes in a timely manner, for example, through email or by posting a notification on the platform. We recommend reviewing the terms and conditions regularly to stay informed about any updates.